Reference

How We Handle Your Privacy

Your account, payment details and personal information are the foundation of how we operate.

Account encryptionData retention clarityYour access rights
demo slit How We Handle Your Privacy
REACH OUR TEAM

Privacy Questions — How to Contact Us

Live Chat Available 24 hours. Open the chat widget in the bottom right of your account or the lobby. Our team responds to privacy and data requests within the same session when possible.
Email Support Send your privacy request, data access form or deletion request to our compliance inbox. We aim to acknowledge receipt within 24 hours and resolve most requests in 5–7 business days.
Account Settings Log in, go to Account > Privacy & Security > Data Rights. You can download your data export, adjust cookie settings or request account closure from here without contacting support.
HOW WE PROTECT

Your Data Security and Rights

Encryption and Storage

All personal data and payment details are encrypted end-to-end. Passwords are hashed; payment card data is never stored on our servers after a transaction. Access is restricted to authorised personnel only.

Payment Processor Privacy

DANA, OVO, GoPay and QRIS handle payment details directly. We receive only a confirmation that the transaction cleared. You can review each processor's privacy policy on their website if you want details about how they handle your financial data.

Cookie Use and Tracking

We use cookies to keep you logged in, remember your preferences and show you relevant games. You can turn off non-essential cookies in Account > Privacy & Security > Cookies. Essential cookies (login, fraud prevention) stay active for account security.

Data Retention

We keep active account data while you play. After account closure, we retain records for compliance and dispute resolution for 12–36 months, where local law permits. You can request earlier deletion of non-essential data.

Your Access and Control

You can download a copy of all your personal data, correct outdated information, or request deletion of non-essential records. Use Account > Privacy & Security > Data Rights or email support. Deletion of active account data may close your account.

Changes to This Policy

We update this privacy policy when we change how we collect or use data. Major changes are sent via email; you can also check the 'Last Updated' date at the bottom of this page. Continued use of demo slit after an update means you accept the new terms.

Privacy Policy Frequently Asked

We collect your full name, email address, phone number, date of birth and payment method details. We also capture your IP address, device type and browser information for security and fraud prevention. Your gameplay history and account activity are recorded to personalise your lobby experience and process withdrawals accurately.

We retain your core account data for 12–36 months after closure, depending on local law and compliance requirements. During this period, we can restore your account if you choose to return. Payment records are kept for financial audit trails. Non-essential data like browsing history is deleted within 90 days unless you request otherwise.

Yes. Log in, go to Account > Privacy & Security > Data Rights and select 'Download My Data'. We'll email you a complete file within 5 business days. It includes your profile, account history, transactions and payment records. You can also request this via email support if you cannot find the option.

We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS) to complete your deposits and withdrawals. We also share data with our fraud-prevention partner and, where required by law, with local regulators. We do not sell or rent your data to marketing agencies or unrelated companies.

We use cookies to log you in, remember your preferences and detect fraud. Go to Account > Privacy & Security > Cookies to disable non-essential cookies (analytics, marketing tracking). Essential cookies for login and security cannot be turned off; turning off cookies will prevent you from using your account.

We monitor our systems for unauthorised access and comply with local breach-notification laws. If a breach occurs, we will notify affected users via email and provide guidance on account protection steps within the timeframes required by local law. Check your email and account alerts regularly for security notices.

You can request account closure and deletion of non-essential data anytime via Account > Privacy & Security > Close Account or by emailing support. Core transaction records required for compliance will be retained for the periods stated in our privacy policy. Deletion is irreversible and will prevent you from recovering your account balance or history.